Privacy Policy

At Home Pros Remodeling LLC, we understand the importance of protecting your privacy and personal information. This privacy statement outlines how we collect, use, disclose, and protect the information you provide to us during your interactions with our company..

1. Information We Collect:

• Personal Information: We may collect personal information such as your name, contact details (e.g., phone number, email address), and other information relevant to your inquiry or service request.

Call Data: We may collect call records, including the date, time, duration of calls, and call transcripts for quality assurance, training, and compliance purposes.

2. How We Use Your Information:

• Service Provision: We use your information to provide customer support, process your inquiries, and fulfill your service requests.

Improving Services: We may analyze your interactions with our call center to improve our services, training programs, and customer experiences.

Compliance and Legal Obligations: We may use your information to comply with legal obligations, enforce our policies, and protect the rights, property, or safety of our company, customers, or others.

3. Information Sharing:

• Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as IT support, analytics, or customer relationship management platforms.

Legal Compliance: We may disclose your information to comply with legal requirements, respond to lawful requests from public authorities, or protect our rights or the safety of others.

4. Your Choices:

• Opt-Out: You have the right to opt-out of receiving marketing communications from us. You can exercise this right by contacting us using the information provided below:

Send a letter by mail with your name, address and a statement requesting the type of marketing communication you would like to opt out of to:

Home Pros Remodeling LLC

1333 East Amador Ave.

Ste B

Las Cruses, NM 88001

• Access and Correction: You have the right to access and correct your personal information. If you would like to review or update your information, please contact us using the information provided below.
• Sales@homepros.com

5. Data Security:

We are committed to ensuring the security of your information and have implemented appropriate technical and organizational measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction.

6. Contact Us:

If you have any questions, concerns, or requests regarding this privacy statement or the handling of your personal information, please contact us at:

Sales@homepros-usa.com

7. Changes to this Privacy Statement:

We may update this privacy statement from time to time to reflect changes in our practices or legal requirements. We encourage you to review this statement periodically for any updates.